info@infolinegroup.com 03-61480890
CyberWatch 365
CyberWatch 365 — for all businesses

Specialist IT team and security team. Always on your side.

CyberWatch 365 is Infoline's managed IT and cybersecurity service built for small and medium businesses in Malaysia. We monitor, maintain and protect your systems around the clock — so you can run your business instead of running your IT.

Book a Free IT Health Check
No obligation · Findings in plain language
CyberWatch Operations LIVE
24/7 Monitoring
100% Active
04 Systems
Infrastructure Operational
Security Monitoring Protected
Backup Systems Healthy
Network Health Stable
24/7 Monitored
0 Established
ISO 27001 Certified
0 + Countries Served
Why Operation come to us

Three problems every growing business runs into

Growing businesses depend on technology every day, but most don't have the resources to watch, maintain and protect every part of it around the clock.

01

When IT stops, business stops

A server that hangs, a network that drops, email that stops sending — every hour of downtime is lost sales, missed deadlines and frustrated staff. Most problems give warning signs long before they become breakdowns. Someone just has to be watching.

02

Hackers don't only go after big companies

Attackers target SMBs precisely because they expect weaker defences. Ransomware, phishing and data theft hit Malaysian businesses of every size — and for a smaller company, one bad incident can be the difference between a bad month and closing down.

03

A full IT team is out of reach for most SMBs

Hiring engineers to cover IT support and cybersecurity around the clock costs far more than most SMBs can justify. CyberWatch 365 gives you that team — shared, certified and already in place.

What we do

Two jobs.
Handled together.

Keep IT Running

We watch your servers, network and devices day and night, fix issues before they become breakdowns, keep systems patched and backed up, and act as your IT helpdesk.

Learn more

Keep Your Business Safe

Our security team monitors your systems for threats, investigates anything suspicious, responds when something real is found, and tells you — in plain language — what happened and what we did about it.

Learn more
How it works

Getting started takes three steps

01

Assess

We start with a free IT health check. We look at your current setup and give you an honest, plain-language picture of where you stand. No obligation.

02

Onboard

We connect your systems to our monitoring platform and agree on what "normal" looks like for your business. Minimal disruption to your team.

03

We watch, you work

Our operations and security teams monitor around the clock. You get a monthly report in language you don't need an IT degree to read.

Who's behind it

New service.
Established company.

0 Established and operating since
Listed Part of Infoline Tec Group Berhad
ISO ISO/IEC 27001 certified operations
0 Countries served across Asia Pacific
1st We run CyberWatch 365 on our own infrastructure

Find out where your IT really stands.

The free IT health check takes little of your time and gives you a clear picture of your risks and gaps — whether or not you work with us afterwards.

Book a Free IT Health Check
CyberWatch 365 · Managed IT operations

Keep IT running.
Day and night.

Your servers, network and devices — monitored and maintained around the clock by our operations centre, so small issues get fixed before they stop your business.

Book a Free IT Health Check
In plain language

Think of it as a control room for your IT

Our engineers watch the health of your systems in real time — disk space filling up, a backup that didn't complete, a switch running hot, an internet link that keeps dropping. Most IT disasters start as small warnings. We see the warnings, and we act on them, usually before anyone in your office notices anything was wrong.

For the technically minded: this is delivered from our Network Operations Centre (NOC) — the same certified facility that supports our enterprise clients.
Sound familiar?

If two or more describe your company, this service pays for itself

Most SMBs don't have an IT problem — they have an attention problem. Nobody is watching until something breaks.

  • Your systems only get attention after something breaks
  • One "IT person" or a director handles everything on top of their real job
  • Nobody is sure when the backup last actually worked
  • Updates get postponed because nobody has time to do them safely
  • Every IT problem means calling an outside vendor and waiting
What's covered

Six things we take off your plate

24/7 monitoring

Round-the-clock watch on your servers, network equipment and critical devices, with alerts investigated as they happen.

Patching & updates

Security patches and software updates applied on a schedule, tested and tracked — not postponed indefinitely.

Backup oversight

We check that your backups actually ran and actually work, so "restore" isn't a word you hear for the first time during a crisis.

Network & system health

Performance and capacity tracking on your network and systems, so slowdowns are diagnosed with data instead of guesswork.

Helpdesk support

A single point of contact for your staff's day-to-day IT issues, with clear escalation when something needs deeper hands.

Monthly reporting

A plain-language summary every month: what happened, what we fixed, and what we recommend next.

Every month

Predictable service. Predictable fee.

A monitored environment, issues resolved as they arise, systems kept patched and backed up, and one report that tells you — without jargon — the state of your IT. No surprise invoices for "looking into things".

Not sure what shape your IT is in?

That's exactly what the free IT health check is for.

Book a Free IT Health Check
CyberWatch 365 · Managed cybersecurity

Someone watching for threats.
Around the clock.

Our security team monitors your business for cyber threats 24/7, investigates what's suspicious, and responds when it's real — so an incident becomes a report you read, not a crisis you live through.

Book a Free IT Health Check
Why this matters

Cyber attacks are no longer an enterprise problem

Phishing emails, ransomware and stolen passwords hit companies of every size — and smaller companies are often hit hardest, because there's no security team watching and no plan for the day it happens.

Antivirus alone is not a security team. Modern attacks are designed to slip past it quietly; what catches them is someone actually watching the alerts and knowing which ones matter.

What's covered

Five things our security team does for you

Threat monitoring

Continuous monitoring of your systems for signs of attack — suspicious logins, unusual behaviour and known threat patterns.

Detection & investigation

Real analysts review what the technology flags. Genuine threats are separated from false alarms, so you're not drowning in noise.

Response & containment

When a real threat is found, we act to contain it — isolating the affected machine or account before the problem spreads.

Vulnerability management

We help you find and close weak points — unpatched software, risky settings and exposed accounts — before attackers find them first.

Plain-language reporting

After any incident, and every month, you get the story in plain language: what happened, what we did and what to strengthen next.

For the technically minded

Delivered from our Security Operations Centre (SOC), using enterprise-grade detection and response platforms, from the same certified operations that protect our enterprise clients.

If something happens

What happens when we detect a threat

No mystery, no silence. Here's exactly how an incident runs.

01

Detect

Our monitoring flags unusual activity on one of your systems.

02

Verify

A security analyst investigates. False alarm? It's closed and logged. Real threat? We move immediately.

03

Contain

We isolate the affected machine or account to stop the threat spreading, and work to remove it.

04

Report & harden

You get a clear account of what happened, what we did, and what we recommend so it doesn't happen again.

The best time to find your security gaps is before an attacker does.

Start with a free IT health check — no obligation, findings in plain language.

Book a Free IT Health Check
Why CyberWatch 365

Enterprise-grade service.
Built for SMBs.

CyberWatch 365 is new — the company behind it isn't. It's built on more than a decade of Infoline running IT and security operations for enterprises across Asia Pacific, and designed from day one for smaller businesses.

Five reasons

Why businesses choose us

01

Backed by an established, public listed company

Infoline Tec Group Berhad has been delivering IT infrastructure and cybersecurity solutions since 2013 and is listed on Bursa Malaysia. When you sign with CyberWatch 365, you're signing with a company built to endure — with the governance, financial standing and accountability that come with being publicly listed.

02

We're our own first customer

CyberWatch 365 runs on Infoline's own infrastructure. The monitoring, the alerts, the reports — we rely on them every day. If it's not good enough for our own business, it doesn't reach yours.

03

Certified operations

Our operations centre is ISO/IEC 27001 certified — the international standard for information security management. Your systems are monitored by an operation that is itself independently audited.

04

Local team, local support

Our operations and security teams are based in Malaysia. You get support from people in your time zone who understand how Malaysian SMBs operate — not a ticket number disappearing into an overseas queue.

05

Built for SMBs, not shrunk from enterprise

Plain-language reports. One predictable monthly fee. No jargon, no surprise charges, no need to hire your own IT staff to manage us. We deliver enterprise-level discipline, sized and priced for SMB businesses.

See the difference for yourself.

Start with the free IT health check.

Book a Free IT Health Check
No obligation

Book your free
IT health check

Get a no-obligation review of your IT and security, with findings explained in plain language. You'll know where you stand — whatever you decide to do next.

What happens next

After you book

01

A short conversation

We call you back to understand your business, your setup and what worries you most. No technical preparation needed on your side.

02

We take a look

Our team reviews your IT environment and security posture, focusing on the risks that actually matter to a business your size.

03

You get the picture

You receive a clear, plain-language summary of what's solid, what's at risk, and what we'd recommend — with no obligation to sign anything.

Talk to us

Prefer to speak to someone first?

That's fine too. Call, message or email us and we'll arrange the check around your schedule.

  • Call us 03-6148 0890
  • Email mssp@infolinegroup.com
  • Visit us 53-3, Jalan PJU 5/20e, Kota Damansara, 47810 Petaling Jaya, Selangor

Genuinely free, no obligation. Worst case: you walk away knowing your IT better than you did before.

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53-3, Jalan PJU 5/20e, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia
03-61480890
info@infolinegroup.com
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